Privacy Policy

Last Updated: January 2025

3W Commodities ("we," "our," or "us"), operating under SIGNITIS LTD (Registration: HE 473239), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

We collect information that you provide directly to us:

• Contact Information: Name, email address, phone number, company name, country
• Business Information: Commodity requirements, quantities, delivery destinations, specifications
• Communication Records: Correspondence via email, phone, WhatsApp, or our contact forms
• Website Usage: Pages visited, time spent, referring websites (collected via standard web server logs)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotations
• Process and fulfill commodity export orders
• Communicate about orders, delivery, and logistics
• Improve our website and services
• Send occasional updates about our services (with your consent)
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on:

• Contractual Necessity: To fulfill commodity trading services you've requested
• Legitimate Interests: To operate our business, improve services, and communicate effectively
• Consent: Where required for marketing communications
• Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We may share your information with:

• Baltic Suppliers: To procure commodities as per your requirements
• Logistics Partners: Shipping companies, port operators, customs brokers necessary for export
• Payment Processors: Banks and financial institutions for transaction processing
• Legal Authorities: When required by law or to protect our rights

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Business records related to transactions are retained for at least 7 years for legal and accounting purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, contact us at requests@signitis.com

8. Cookies and Tracking

Our website uses minimal tracking. We do not currently use advertising cookies or third-party tracking beyond standard web server logs. If this changes, we will update this policy and provide appropriate notice.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: requests@signitis.com
• Phone: +371 25427678
• Address: 77 STROVOLOS CENTER, Floor 4, Flat/Office 401, Nicosia, Lefkosia, 2018, Cyprus